Frequently Asked Questions
Everything you need to know about buying and selling pre-loved luxury.
How do you ensure the authenticity of your items?
Every item undergoes a rigorous multi-step inspection process by our team of expert brand authenticators before being listed to ensure 100% authenticity.
What condition can I expect from the clothing and accessories?
We use a detailed grading system ranging from 'New with Tags' to 'Gently Used.' Any minor flaws or signs of wear are clearly noted in the product description and photos.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping takes 3-5 business days, while express options are available at checkout.
What is your return policy for consignment goods?
To ensure our consignors are paid promptly, we offer a 7-day return window for store credit only, provided the security tag remains attached to the item.
How can I sell my own designer items through your store?
You can start by submitting photos through our 'Sell' portal. Once approved, we provide a prepaid shipping label, and you earn up to 70% of the final sale price.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international customers are responsible for any customs duties or import taxes incurred.